Terms & Conditions

Payment Options We use SumUP as our card processor for your convenience and security. SumUp Allows you to pay for your badges either with any any UK issued credit or debit card via an email link. We can also accept cheques and direct bank transfers by previous arrangement. Unless prior arrangement has been made, all payments are required before badges are made. Returns In the unlikely event of a manufacturing error, you may return your badges to us within 7 working days. We will cover all postage costs in the event of a faulty item being returned. See our returns policy page for more information. Refunds We strive to provide excellent customer service. Given that each badge is personalised, we are unable to offer refunds once your badges have been manufactured, except in the case of a manufacturing fault (see returns policy) Should you wish to cancel your order before they have been manufactured, then please contact us immediately. You can see the current status of your badge order by viewing our order tracking page. Cancellations Given that each badge is personalised, cancellations can only be made as long as your badges have not been put into production. If your badges have not yet been put into production and you wish to cancel your order it is important that you contact us immediately. Delivery All UK items are shipped as standard via 2nd class post. For urgent orders we can arrange for next day delivery at an additional charge of £10.00 (£22.95 for Saturdays) Postage Costs Our current postage and packaging rates can be found here: view our prices Badge Prices Our current price list can be found here: view our prices The badge price excludes delivery costs, which can be found on the same page. Set Up Costs We pride ourselves on offering a high class service with a fair and clear pricing policy. Therefore, we do not charge a set-up cost - irrespective of the size of your order. Privacy Policy We will only use the information you give to us purely to process your order.